Datacore ERP subscription terms
Version: 20 September 2026. Provider: Datacore ERP Software Co. LLC, United Arab Emirates. Questions, cancellation notices, billing disputes and privacy requests: support@datacoreerp.com.
These terms apply to business subscriptions ordered from the Provider. The accepted order identifies the contracting entity, licensed address, selected package, price, taxes, billing period and any separately purchased services. Check those details before paying. A signed agreement that expressly varies these terms takes priority; mandatory law always takes priority.
Paid subscriptions and scope
No free trial or free subscription is offered under this catalogue. Payment is due for the selected billing period. Access and provisioning are subject to payment confirmation and the agreed activation arrangements. A demonstration is not a production subscription. Review package modules, user and storage limits, compatibility and suitability before ordering; roadmap features are not included commitments.
Fees are in the currency shown on the order. Applicable taxes and separately disclosed third-party, usage, implementation and service charges are additional unless expressly included. Monthly and annual prices are separate billing choices. Recurring invoices or automatic collection apply only as disclosed in the accepted order and authorized payment arrangement; these terms alone do not authorize a card debit. Price changes apply to future renewal periods with advance notice, not retrospectively to a paid period.
Payments, refunds and cancellation
Payments are non-refundable after payment, except where applicable law requires a refund or the Provider expressly agrees otherwise in writing. This includes change of mind, non-use, unused days, cancellation during a billing period and downgrading. There is no voluntary prorated refund or money-back guarantee. Annual billing is a commitment to the annual period, not monthly billing.
Mandatory remedies for a defective or undelivered service are preserved. Duplicate or incorrectly collected payments will be investigated and corrected as appropriate. Nothing in these terms removes a lawful payment dispute, statutory refund or compensation right. Email the support address with your invoice reference and the issue; do not send full card details or passwords.
Request cancellation through the available subscription controls or by email before the next renewal date shown on your subscription. Cancellation stops future renewal once effective; it does not erase outstanding charges or refund an already paid period except as above. Keep the cancellation confirmation and contact us if it does not arrive. Export required data before access ends. Work, training and implementation are separately scoped; their order must state payment milestones, deliverables and cancellation arrangements before work begins.
Included product support and optional professional services
User Guides and AI-assisted help are available within the application where enabled for your account and modules. AI answers may be incomplete or incorrect and are not legal, tax, accounting or professional advice. Check answers and proposed actions against your records and qualified advice. Do not share passwords, payment credentials or unnecessary sensitive data with an assistant. AI availability depends on the service and applicable limits; it is not a promise of uninterrupted or unlimited support.
You do not pay an extra support fee to report suspected software errors, billing problems, or security and privacy concerns. We review those matters through standard product support. Optional hands-on services—including live training, onboarding, data migration, configuration, customization, dedicated consulting, remote sessions, and on-site assistance—are quoted separately. Their scope, price, and any response-time commitment must be agreed before delivery. The subscription does not include unlimited consulting or a 24/7 helpdesk; legally required remedies are never conditional on purchasing professional services.
Accounts, permitted use and ownership
You must have authority to bind your organization, give accurate account and billing details, protect credentials, manage permissions, and promptly report suspected unauthorized access. You are responsible for your authorized users, lawful content and instructions. Do not attack the service, bypass access controls, distribute malware, resell access without permission or infringe third-party rights. Reverse engineering restrictions apply only to the extent permitted by law.
The Provider retains its software and intellectual property. You receive a limited right to use the purchased service for your internal business during the subscription, subject to agreed limits. You retain ownership of your business data and grant only the rights needed to host, process, secure and support it as agreed. This is not a transfer of ownership of your data.
Authorized support access to customer data
You authorize the Provider's designated support staff, engineers and contracted service providers bound by appropriate confidentiality and data-protection obligations to access your workspace, relevant records, attachments, configuration and technical logs only as reasonably necessary to deliver the service, investigate your support request, perform agreed maintenance, prevent fraud or security threats, or meet a legal obligation. This may involve authorized administrative or impersonation access; it is not permission for unrestricted browsing of your business data.
For customer-requested support, your authorized administrator should identify the issue and the permitted scope. Personnel must use the least access reasonably needed and limit its duration. Optional screen-sharing or remote-device sessions require your approval. Material business-data changes, imports, deletions and paid work require your administrator's instructions or approval, except urgent protective measures or legal obligations. Customer passwords should not be requested; use authorized support mechanisms.
Relevant support records and available access logs may be retained for troubleshooting, security and accountability in accordance with applicable retention requirements. These terms do not represent that every technical operation is recorded in a customer-visible audit log. Any diagnostic export or reproduction copy must be limited to the issue, protected, shared only with authorized personnel and removed when no longer needed, subject to legal retention. Use redacted or synthetic examples wherever practical.
Customer data must not be used for unrelated marketing, public demonstrations, resale or AI-model training under this support authorization. Any separate use requires an appropriate lawful basis and any required permission. A support request is not blanket consent on behalf of every data subject: the customer must have authority to share the relevant information and both parties remain bound by applicable privacy law. Customers can request clarification or withdraw optional support access by contacting support; this may prevent completion of the requested assistance. Essential security, service delivery and legally required processing remain governed by the agreement and applicable law.
Data protection, exports and backups
You are responsible for lawful collection, accuracy, authorized disclosure and retention of data you upload, and for the instructions you give us. Each party remains responsible for its own obligations under applicable data-protection law. Where we process personal data on your behalf, the parties must agree appropriate processing terms, purposes, security measures, authorized subprocessors and transfer arrangements. These terms do not replace a required data-processing agreement or privacy notice.
Keep independent exports or backups of essential records where available, check their completeness, and maintain your legally required records. Any managed backup retention, recovery target or restoration service must be specified in your order or service-level agreement. Cloud hosting alone is not a guarantee that every record can be restored. We do not promise zero data loss or indefinite retention. Customer backup duties do not remove our applicable security, confidentiality, breach-notification or data-protection duties.
Export or request assistance before cancellation or suspension ends access. Additional migration or restoration work may be separately quoted where permitted by law. Retention and deletion are governed by the applicable privacy notice, processing agreement and legal requirements; deletion may become irreversible. Do not assume records will remain recoverable after the agreed retention period.
Availability, cloud providers and integrations
Software and hosted services can be interrupted by maintenance, defects, telecommunications, internet connectivity, cloud providers, third-party integrations, cyber incidents or events beyond reasonable control. Unless expressly agreed in a service-level agreement, no specific uptime percentage, recovery time or uninterrupted operation is guaranteed. Any agreed service-credit scheme is subject to mandatory legal remedies.
Third-party services such as hosting, payment gateways, messaging, email, AI, banking and e-invoice providers may have separate terms, charges, limits and outages. We are not responsible for failures outside our reasonable control to the extent permitted by law, but remain responsible for obligations the law or our agreement places on us. We will take reasonable steps to mitigate service disruption within our control. Maintain suitable business-continuity arrangements.
Business decisions and compliance
The service supports business operations; it does not replace your review, professional advisers or statutory duties. You must verify entries, reports, payroll, tax calculations, submissions and AI output before use. E-invoice readiness does not by itself mean accredited-provider connectivity, authority approval or successful submission. Separate provider onboarding, validation and charges may apply.
Liability and mandatory protections
To the maximum extent permitted by applicable law, neither party is liable to the other for indirect or consequential losses, including lost profits, revenue, business opportunities or goodwill. Subject to the exceptions below, the Provider's aggregate liability arising from the affected service is limited to the fees you paid for that service during the twelve months immediately before the event giving rise to the claim. Claims must be assessed under applicable law; this clause is not a statement that all data-loss or cloud claims are excluded.
No exclusion or cap applies where it is prohibited by law, including liability for fraud, wilful misconduct, gross negligence or other non-excludable liability, and no term waives mandatory consumer or data-protection rights. We do not exclude our statutory duties simply because a cloud supplier or AI provider is involved. If a clause is unenforceable, the remaining lawful terms continue to apply.
Suspension, termination and changes
Access may be suspended for overdue payments, unlawful use, material breach or a serious security risk. Where reasonably possible, we will explain the reason and allow an appropriate opportunity to resolve it; urgent protective action may be necessary. Suspension does not waive legally required remedies. Termination, exports, retention and charges remain subject to the accepted order and mandatory law.
Material changes to these terms will be notified before they apply. A later version will not retrospectively remove accrued rights or rewrite a completed purchase. Additional paid services require an agreed order. Existing signed contracts and previously granted trial periods are not retrospectively rewritten by this catalogue.
Governing law and disputes
These terms are governed by the applicable laws of the United Arab Emirates, subject to any mandatory law that applies to you. Contact support first so we can try to resolve an issue. Disputes may be brought before the competent UAE court or authority determined by applicable jurisdiction rules or a valid written agreement. This does not prevent access to a regulator, competent consumer authority or another legally available remedy.
By expressly accepting these terms when subscribing, you confirm that you have reviewed the selected package and billing period, understand the refund and support policies, and have authority to act for your organization. Merely visiting this page is not an acceptance record.